Shipping policy

What locations we ship to?

 

We currently only ship to four countries ( Sweden, Denmark, Norway and Finland).  We hope to be able to ship to other regions in the future.

 How long does an order take to arrive once shipped? 

All orders are processed & shipped through  our  international partners on order fulfillment model, depending on the cheapest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. The typical shipping time frame is anywhere from 2-7 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is insured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to us through the contact section for additional assistance in this matter. 

 

Will I receive a tracking number for my package?

 

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

 

What do I do if my order is lost in the mail?

 

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

 

Are there any hidden customs fees or import taxes?

 

All prices on our webpage are displayed in SEK as well as in the local currencies of areas we currently ship to and with all taxes and duties on your purchase completely paid for from our end. However, depending on your location and laws in your area, you may still be liable to pay for additional duties and taxes once you receive your order although this is not expected by us. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. In special case where these payments may be requested, payment of these charges and taxes are your responsibility and will not be covered by us afte you have recieved your goods. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

Extended Delays

 

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

 

Last updated:2026-02-09 18:46